1. Who we are

SOS WiFi provides temporary internet access services at events and remote locations.

Contact: info@soswifi.uk

2. What information we collect

• Device and connection data (IP address, device identifiers)
• Session identifiers used to manage WiFi access
• Payment confirmation data (via Stripe)
• Basic usage data (e.g. pages visited)

We do not store full payment card details.

3. How we use your information

• Provide and manage your WiFi session
• Authenticate access through the captive portal
• Process payments
• Maintain network security and prevent misuse
• Improve service reliability at events

4. Captive portal and session tracking

SOS WiFi operates using a captive portal system. When you connect:

• Your device is temporarily identified to manage network access
• A session is created when you purchase or activate access
• Your device may be recognised if you reconnect during your session
• Session tracking is used to enforce time limits and prevent abuse

If you leave and reconnect, your session may resume automatically where technically possible.

5. Legal basis for processing

• Contract: to deliver the WiFi service you’ve paid for
• Legitimate interests: to operate and secure the network

6. Payments

Payments are handled securely by Stripe.

• We do not process or store your card details
• We receive confirmation of payment only

7. Who we share data with

• Payment providers (e.g. Stripe)
• Hosting and infrastructure providers
• Network and system operators

We do not sell your personal data.

8. Data retention

We keep data only for as long as necessary to:

• Operate the service
• Resolve issues or disputes
• Meet legal obligations

9. Your rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain uses of your data

You can contact us at any time using the email above.

10. Cookies and session data

We use limited cookies or local storage to:

• Maintain your active session
• Improve performance of the portal

11. Security

We take reasonable steps to protect your information through secure systems and restricted access.

12. Changes to this notice

We may update this notice from time to time. The latest version will always be available on this page.